“I want people to feel like they’ve gotten a white-glove procurement experience without actually having people assigned to white glove it all the way through. I want them to feel like, ‘This is easy. I want to engage.’”
Procurement has a troubled relationship with the notion of ‘best in class’ practices. On the one hand, all teams want to be considered best in class. On the other hand, how procurement teams align with their organization as a whole is very nuanced, and should vary company by company. What should procurement strive to be?
Rendi Miller is the Vice President of Strategic Sourcing and Procurement at Zendesk and a passionate supporter of the procurement community as a whole. Rendi and host Philip Ideson recently connected in person at the ProcureCon Indirect West event in Phoenix, AZ.
They took that opportunity to discuss
- Her experience working to build a procurement group in a high-growth tech environment
- What the procurement experience should look and feel like and how she and her team make that vision a reality
- How she is working to future-proof procurement’s strategic role in times of significant change and disruption