195: How to Recover Cash Due to Supplier Billing Errors w/ Ben Evans

The deal is done, the contract signed, and the supplier starts supplying. Then the invoices roll in. But how much time do we invest in making sure that the supplier is invoicing the right amount?

In a world of competing priorities, I am afraid to admit that I trusted my suppliers to be billing the correct amounts. Yet, mistakes happen. In fact, as today’s guest Ben Evans shared, between 40%-60% of suppliers whose invoices his firm, Auditec, review contain material billing errors. Categories with a lot of SKU’s, line items, or a high volume of transactions are particular areas of focus.

In today’s pod, Ben and I explore what a procurement professional can to do minimize the risk of overbilling and ensure compliance with contractual terms – from creating a culture of compliance with suppliers to the steps needed to reactively identify and recover cash after the billing has occurred.

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About the author

Philip Ideson

Philip Ideson is passionate about the role that procurement professionals and leaders can plan in creating competitive advantage for their organizations in ways that go beyond the traditional value proposition.

Philip founded Art of Procurement as a way for the procurement community to learn from each other, increasing the impact they have on their organizations. In 2017, he co-founded Palambridge, a virtual platform of procurement experts, technology, and intelligence. Palambridge provides a broad range of flexible procurement solutions, available on-demand.

Prior to Art of Procurement and Palambridge, Philip enjoyed a career that spanned the procurement value chain, working across three continents for organizations such as Accenture, Procurian, Ally Financial, Pfizer and Ford Motor Company.