According to a new report from Harvard Business Review, Procurement at a Crossroads: Evolve or Be Left Behind, a number of obstacles have prevented procurement from achieving their full potential: overly siloed workflows, a pervasive legacy mindset, and technology that falls short of user expectations.
But that was yesterday’s procurement, and today is a new day for the profession.
Sean Rhoades, Managing Director at Deloitte and Jason Moore, Head of the Enterprise Transformation Office at Zip, discussed how placing an emphasis on the user experience can enable procurement to unlock new categories of value and achieve higher levels of business partnership.
They discussed key points from the report including:
Why user experience expectations now require technology and process to be more aligned than ever before
The role that process clarity and flexibility play in ensuring adoption as well as systems ROI
Next level business outcomes that procurement can deliver against once the user experience is placed at the center of their strategic priorities
