This Week in Procurement

This Week in Procurement: Reputation Risk: When Disaster Strikes?

By June 2, 2017February 23rd, 2020No Comments

I set off this week on a 20,000-mile journey – which will include 10 of the world’s best and worst airports – delivering a supply chain risk learning and development program that I developed with one of my clients. For that reason, the BA story this week (see this article from SpendMatters: British Airways Shambles – Are Outsourcing, Offshoring or Cost-Cutting To Blame?) has been at the front of my mind!

It is just a week since BA grounded all flights due, and the blame game has begun in earnest. Was it the power company? Was it the IT outsourcing supplier? It appears that nobody really knows. But what is clear, is that the reputational damage has already been done – and that is the topic of today’s “Must Read”.

British Airways brand reputation nosedives in wake of IT meltdown

I share this because we often think of supply chain risks in terms of the financial or operational impact – but rarely their reputational impact. As a result, mitigation and business continuity plans often focus only on those products or services that would have the biggest financial impact if they were to become unavailable. As I share in the learning and development program I am delivering, reputational risk is often overlooked, but can be devastating.

On this theme, I came across a really insightful article on how to mitigate supply chain disruptions. It is a few weeks old, but I felt I had to share it!

When disaster strikes: A procurement toolkit to mitigate supply chain disruptions


View from the top: Three Ways Procurement Must Transform | Hugo Britt, Procurious

Robotic Process Automation and the Future of Procurement | Iain Campbell McKenna, Sourcing Solved

Sustainable Learning – Is It Possible To Get Training To Stick? | Alison Smith, Future Purchasing

How to Become an Employer of Choice for Procurement Superstars | Naseem Malik, MRA Global Sourcing

Why Procurement & Supply Chain Leaders Need to Get Better at Hiring | Craig Elvin, Executives Online

Make Way for Digital, On-Demand & Always-On Supply Chains | Susan Fourtané, EBN

May 2017 ISM New York Business Report: Behind the Numbers | Kelly Barner, Buyers Meeting Point


Woz Inspires at Coupa Inspire ‘17 | Coupa


Podcast: Finding Your Procurement Mojo: This Month in Procurement w/ Mark Perera & Sigi Osagie

Blog: Evolving from Procurement Managers to Innovation Enablers