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Mastermind LIVE Session Spotlight: Removing Friction from the Stakeholder Buying Experience

By September 30, 2021No Comments

This October, Art of Procurement Mastermind LIVE returns with a new set of sessions and speakers purposefully selected to speak to what procurement needs now – in this time and at this point in our journey.

One of the most important trends to take root this year is ‘experiential procurement.’ In some cases, it is focused on the supplier experience and in others the buyer experience, but it looks at procurement as more than technology and transactions. What is it really like to be a ‘customer’ of procurement? If we don’t know, then we have no reason to ask the business to welcome us as trusted advisors.

On day 1 of Mastermind LIVE, October 26th at 12:25pm ET, attendees will have an opportunity to hear an experiential success story – where procurement successfully partnered with the business to help them meet their objectives. Perhaps most importantly, that story will be shared live by a CPO and his Chief Commercial Officer.

Join Chet Patel, Chief Commercial Officer and Managing Director, Americas at BT, and Cyril Pourrat, CPO of BT, as they give us a comprehensive look into a next-level stakeholder experience. 

When procurement removes the friction from the distributed buyer experience, it is a critical step on the journey towards partnership and value creation. Before we can do that, however, we need to honestly recognize where the friction exists and confront our internal reputation.

Click here to save your free spot at Mastermind LIVE Fall 2021: Reinventing the Procurement Experience

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