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238: Redefining Success in a Customer-Centric Procurement Organization w/ Jens Hentschel

By February 4, 2019 No Comments

We’re all positive that digital automation is the right way forward for procurement, but why? Are we pursuing progress for its own sake or to achieve an expanded range of procurement contributions? Put more simply, what do you plan to do with the time freed up by smart automation?

I’m joined today by Jens Hentschel, Founder and CEO of THE FIVIS PARTNERSHIP, a consultancy and training company based in London. With the FIVIS team, Jens focuses on the importance of customer-centricity in procurement transformation and skills development.

According to Jens, much of procurement is missing the big picture – toiling away in tactical isolation when a mindset shift is critically needed. Rather than trying to carve out a bigger role by taking on more tasks, Jens advocates for procurement to make an investment in meaningful connections. While we know the raw materials being purchased, if we do not also understand the needs of the end consumer, our impact is limited.

In this interview, we discuss why customer centricity is so important, and why it is also so difficult and likely to be overlooked by ‘too-busy’ procurement teams.

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Philip Ideson

About Philip Ideson

Philip founded Art of Procurement in 2015 as a way to empower procurement professionals at all levels to deliver change with confidence; whether from the inspiration of the popular weekly podcast that he hosts, or with targeted solution offerings that guide clients on their journey to transform the impact of procurement.